Privacy Policy

1. Who we are

HiperTV UK (“we”, “us”) operates https://hipertv.co.uk. We provide IPTV subscription services to customers in the United Kingdom, with ordering and support handled via WhatsApp. For privacy questions, message us on WhatsApp at +44 7828 703702.

2. The short version

We collect as little as the service allows: no website accounts, no tracking-heavy checkout, no marketing databases. Your WhatsApp conversation and your subscription credentials are essentially the whole footprint.

3. What we collect and why

• WhatsApp contact details and chat content — when you message us, we see your phone number, display name and messages. Used to provide the service you request: orders, activation, support and renewal reminders.
• Subscription data — your plan, duration, activation date and the credentials we issue. Used to operate and support your subscription.
• Payment confirmation — payments are processed by third-party card and PayPal processors. We receive confirmation a payment succeeded; we never see or store full card numbers.
• Basic website analytics — aggregate, non-identifying usage statistics to understand which pages are useful. The website sets no marketing cookies and runs no ad trackers.

4. What we don't do

• We don't sell, rent or share your data with advertisers or data brokers.
• We don't send marketing messages beyond service notices (renewals, outages).
• We don't require accounts, names or addresses to use the service.
• We don't log or monitor what you watch.

5. WhatsApp

WhatsApp conversations are end-to-end encrypted in transit by WhatsApp (Meta). Your use of WhatsApp is also governed by WhatsApp's own privacy policy. We retain chat history so we can support you over time; ask us to delete the conversation history and associated records and we will, subject to section 7.

6. Payment processing

Card and PayPal payments are handled by PCI-DSS-compliant payment processors via secure payment links. Your full payment details go to the processor, not to us. Refunds under our refund policy are issued through the same processor.

7. Retention

Subscription records are kept while your subscription is active and for a reasonable period afterwards for support, renewal and dispute purposes, then deleted. Payment confirmations are retained as required for accounting. You can request deletion at any time; we may retain the minimum necessary to comply with legal obligations or resolve disputes.

8. Your rights

Under UK GDPR you have rights of access, rectification, erasure, restriction and portability over your personal data. Exercising them is one WhatsApp message away. If you're unhappy with our handling of your data you may complain to the ICO (ico.org.uk).

9. Changes

We'll update this page when our practices change and adjust the date above. Material changes will be flagged in the chat to active subscribers.