Refund Policy

The 7-day money-back guarantee

Every paid plan includes a 7-day money-back guarantee from the date of activation. If the service has a genuine technical problem on our side that we cannot fix for you within your first 7 days — persistent buffering attributable to our servers, advertised channels missing, login failures — you receive a full refund to your original payment method. No interrogation, no “retention offer” gauntlet.

How to claim

Message the same WhatsApp chat you ordered in (+44 7828 703702) within 7 days of activation, describe the problem, and give us a reasonable opportunity to fix it — most issues are resolved in minutes by a settings change or server-line switch (see the troubleshooting ladder). If we can't fix it, we refund. Refunds are processed within 3–5 business days via the original card/PayPal processor.

What the guarantee doesn't cover

• Change of mind after 7 days — the guarantee window is the trial period; that's also why the £10 one-month trial and £10 month exist, so you never need to commit unverified.
• Problems caused by your environment — insufficient broadband (below ~15 Mbps sustained), Wi-Fi dead zones, or device faults. We'll help you diagnose honestly either way.
• Free trials — nothing was paid, so there's nothing to refund.
• Abuse — repeat purchase-refund cycles or credential-sharing breaches of the terms.

After the first 7 days

The guarantee converts to our downtime-credit practice: verified, extended service interruptions attributable to our infrastructure are credited as additional subscription time on renewal. Report issues in the chat when they happen so they're timestamped.

Upgrades and the trial credit

The £10 one-month trial is credited in full against an upgrade to a 12-month plan made during or immediately after the trial month. Pro-rated upgrade payments are non-refundable once applied, but the underlying plan retains any remaining guarantee window from its original activation.

Your statutory rights

Nothing in this policy reduces your statutory rights as a UK consumer. Questions? Message the WhatsApp chat, any hour.